Japan's largest airline, All Nippon Airways (ANA), said on Tuesday that it would cancel tickets issued for as low as $890 for a round-trip flight from Jakarta to New York after a pricing glitch.
The glitch occurred on the airline's website on Monday, and allowed customers to book tickets for a fraction of their usual price. For example, a round-trip ticket from Jakarta to New York, which typically costs around $2,000, was available for $890.
ANA said that it would cancel all tickets that were booked during the glitch, and that customers would be refunded in full. The airline also said that it was investigating the cause of the glitch.
The glitch caused a frenzy among travelers, with many people rushing to book tickets before they were canceled. Some people were able to book multiple tickets, and there were reports of people selling the tickets for a profit.
The glitch is a major embarrassment for ANA, and it comes at a time when the airline is already struggling. The airline has been hit by a number of factors, including the COVID
-19 pandemic, the war in Ukraine, and rising fuel costs.
ANA is not the only airline that has been affected by pricing glitches. In 2017, United Airlines accidentally sold tickets for $0.01 for a flight from Newark to Denver. The airline was forced to cancel the tickets, and it also offered refunds to customers who had already booked them.
Pricing glitches are a reminder that the internet can be a dangerous place for travelers. It is important to be aware of the risks before booking any tickets online.