Accepting the prestigious award on behalf of NAGICO was Ms Shaquilla Smith, Manager of Customer Service Department during the awards ceremony on Sunday evening, March 28, 2021.
Ms. Smith said the award represented NAGICO’s continued growth and industry leadership in the territory, following the 2017 hurricanes which devastated much of the island.
“We sincerely thank all of the persons who recognize our commitment to service. This award recognizes the trust and confidence that residents of the British Virgin Islands place in NAGICO Insurances,” Ms Smith stated.
She added, “Our vision is to keep the BVI moving forward in 2021 and beyond through our commitment to offering excellence in services and products to our customers and the community. We do hope that this recognition of our work can serve as an inspiration to others. If our work can make a difference, so can yours. We will continue to provide support to the community by fulfilling our mandate to be a good corporate citizen.”
According to Ms Smith, the current COVID-19 pandemic has brought with it lessons of resilience and innovation, both in personal lives and within respective companies. As part of NAGICO’s commitment to continuous growth and enhanced services, Ms Smith shared that the company has embarked on a drive to educate customers about their coverage.
“When the 2017 storms struck, we found that many persons were under-insured and this created some issues, but we have been meeting with customers through our education process to ensure more awareness of their policy coverage. We will ramp up our educational drive ahead of this year’s hurricane season,” Ms Smith stated.
The NAGICO Group has established an impressive and formidable presence in the Caribbean with operations within 21 territories and is a financially strong and stable group due to risk management being at the core of its decision making.
NAGICO is a preferred provider in the region and #1 in many of the islands, due to its reliability, trustworthiness and friendly service – its core values. The NAGICO Group became even stronger when it gained Peak Reinsurance Company Limited, an A-Excellent rated entity by AM Best and maintaining over $800M in equity, as one of its shareholders.