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Water & Sewerage to crack down on delinquent customers next month

Water & Sewerage to crack down on delinquent customers next month

The Water & Sewerage Department will be cracking down on delinquent consumers at the start of next month.

Director of Water & Sewerage, Pearline Scatliffe-Leonard gave that indication while noting that COVID-19 also has an impact on her department. She said various services must be reinstated to allow the department to cover its own expenses.

“To this end, customers are advised that effective 1st October 2021 the disconnection and reconnection services of the Water & Sewerage Department will resume,” Scatliffe-Leonard stated.

“All accounts are considered past due and delinquent after 30 days, from the bill date, and are subject to having service discontinued,” she added.

The Water & Sewerage boss said disconnection will be executed for all amounts due for water usage and sewerage services up to August 31.

“Any service disconnected for non-payment will remain disconnected until all delinquent amounts, as well as a $20 reconnection fee, have been paid in full,” she noted.

Water reconnections are done on the day of payment before 3:30 pm. If the payment is made after 3:30 pm, the water reconnection will be the following day. For additional queries and concerns on accounts, customers may telephone the department at 468-5834 or email wsd@gov.vg. Persons should expect a response within 24-hours during the regular workweek. Concerns received after 2 pm on a Friday will be addressed by 12 noon the following working Monday.

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